Shipping Policy

Last Updated: 09/05/26

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through the Prisderma website located at https://prisderma.com. The website and all products sold under the brand Prisderma are owned and operated by ROZER PHARMACEUTICALS PRIVATE LIMITED.

By placing an order through the Prisderma website, customers agree to the shipping practices and conditions described in this policy.

1. Order Processing

All orders placed through the Prisderma website are subject to confirmation and acceptance by ROZER PHARMACEUTICALS PRIVATE LIMITED. Once an order is successfully placed and payment has been confirmed, the order enters the processing stage.

Order processing typically includes verifying order details, preparing the items for shipment, packaging the products securely, and assigning the shipment to a logistics partner for delivery. Under normal circumstances, orders are processed within one to three business days after payment confirmation.

Orders placed on weekends, public holidays, or outside standard business hours may be processed on the next working day. Processing times may also vary during high-demand periods, promotional campaigns, or unforeseen operational delays.

2. Shipping Locations

Prisderma products are shipped to locations within India through authorized courier and logistics partners. Delivery availability may depend on the serviceability of the destination pin code by our logistics providers.

While the company strives to expand delivery coverage as much as possible, certain remote or restricted areas may not be serviceable. In such cases, customers may be notified and the order may be cancelled with an appropriate refund issued if payment has already been made.

3. Delivery Timelines

Delivery timelines may vary depending on the destination location, courier partner operations, and other logistical factors.

Under typical conditions, orders shipped to metropolitan and major urban areas are usually delivered within two to five business days after dispatch. Deliveries to non-metro cities, smaller towns, or remote locations may take approximately four to eight business days after dispatch.

These delivery timelines are estimates provided for customer convenience and are not guaranteed delivery dates. External factors such as weather conditions, transportation disruptions, regional restrictions, or operational issues with courier partners may occasionally cause delays.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed to customers during the checkout process before the order is finalized. The applicable shipping fee may vary depending on the delivery location, order value, promotional offers, or shipping method selected.

From time to time, Prisderma may offer promotional shipping programs such as free shipping on orders exceeding a certain value. Any such promotional shipping offers will be communicated through the website or marketing communications and will apply only during the specified promotional period.

5. Order Shipment and Tracking

Once an order has been processed and dispatched from our fulfillment facility, customers will receive a shipment confirmation notification through email, SMS, or other available communication channels. This notification may include shipment tracking information provided by the logistics partner.

Customers can use the tracking details to monitor the progress of their shipment and obtain updates regarding the estimated delivery date. Tracking information may take some time to become active depending on the courier partner’s system updates.

6. Delivery Process

Deliveries are carried out by third-party logistics providers who operate independently from ROZER PHARMACEUTICALS PRIVATE LIMITED. Customers are requested to ensure that someone is available at the delivery address to receive the package during the expected delivery window.

If a delivery attempt is unsuccessful due to the recipient being unavailable or the address being incomplete or incorrect, the courier partner may attempt delivery again in accordance with their internal policies. In certain situations, the shipment may be returned to the sender if multiple delivery attempts fail.

Customers are responsible for providing accurate and complete shipping information at the time of placing the order. ROZER PHARMACEUTICALS PRIVATE LIMITED shall not be responsible for delays or delivery failures caused by incorrect or incomplete shipping details provided by the customer.

7. Delayed or Lost Shipments

While Prisderma works closely with reliable logistics partners to ensure timely delivery of orders, occasional delays may occur due to factors outside the company’s control. Such factors may include weather disruptions, transportation issues, regional restrictions, or operational challenges faced by courier partners.

If a shipment appears to be significantly delayed or lost in transit, customers are encouraged to contact Prisderma customer support so that the issue can be investigated. The company will coordinate with the logistics provider to locate the shipment and determine the appropriate resolution.

8. Damaged Shipments

Customers are advised to inspect the package at the time of delivery. If a shipment appears to be visibly damaged during transit, customers should report the issue to customer support as soon as possible.

In order to assist with investigation and resolution, customers may be asked to provide photographs of the damaged package or product along with the order details. Once the issue has been verified, appropriate action such as product replacement or refund may be initiated in accordance with the company’s Return and Refund Policy.

9. Shipping Policy Updates

ROZER PHARMACEUTICALS PRIVATE LIMITED reserves the right to update or modify this Shipping Policy from time to time in order to reflect changes in operational practices, logistics partnerships, or regulatory requirements.

Any updates to this policy will be posted on the Prisderma website along with the revised “Last Updated” date. Customers are encouraged to review this policy periodically to remain informed about shipping practices.

10. Contact Information

For any questions or concerns related to shipping or delivery, customers may contact:

ROZER PHARMACEUTICALS PRIVATE LIMITED

Brand: Prisderma
Website: https://prisderma.com
Customer Support Email: [Insert Email]
Registered Office Address: [Insert Address]